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About Us GraffitiHotline is the leading one-stop shop for graffiti removal and deep cleaning suppling local authorities, companies and the general public

Our Contact details:
GraffitiHotline
The Boiler House Dean Hill Park West Dean Salisbury SP5 1EY United Kingdom
Phone: 01794 341876
Fax: None
Email: admin@graffitihotline.co.uk
VAT GB 570 0982 41
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. Payments are made using the HSBC Global Iris electronic payments service. There are no credit card details held in clear text on any web site.

Local Authorities and account customers - invoicing option: Orders can be placed online and when reaching the payment section choose the option 'To be invoiced - Local Authority and Account customers' and not 'Secure payment by card'. Once an order is placed then we will contact you for an order number or you can e-mail us with the order number to admin@graffitihotline.co.uk

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Orders will be despatched within one working day. Deliveries are made using a next day courier service and will need to be signed for. The total time for delivery is 1 or 2 days depending on the time we get your order.
Delivery Schedule Orders will be despatched within one working day. Deliveries are made using a next day courier service and will need to be signed for. The total time for delivery is 1 or 2 days depending on the time we get your order.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 20% VAT is added.
Credit Card Security When the order is placed at our website, payments are made using the HSBC Global Iris electronic payments service. There are no credit card details held in clear text on any web site.
Guarantee We guarantee your satisfaction. Please let us know of any items missing from your order within 7 working days of receipt.
Reaching Us If you need to reach us, please email us using the Contact Us button above, alternatively, you can call on 01794 341876 or fax us on None or write to us at The Boiler House Dean Hill Park West Dean Salisbury SP5 1EY United Kingdom
Privacy Policy GraffitiHotline do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Delivery costs £6.00 for orders up to £29.99, and £10.00 for orders between £30 and £300. It is free for orders over £300. All prices exclude VAT, which will be added when you check out

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